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Once you add an InsideTracker plan to your cart, you can enter your code in the “Discounts” field in the Order Summary section and click apply. Codes may be case sensitive.

If you have any questions, you may contact us at the following phone number (800) 513-2359 or at this email address support@insidetracker.com.

When making a purchase using a Gift Card at InsideTracker, you can redeem the value of the gift card by entering its unique code at checkout. This code isn't case sensitive. 

A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. 

You can’t check your balance, but you can email us to find out what it is.

If you have any questions, you may contact us at the following phone number (800) 513-2359 or at this email address support@insidetracker.com.

Yes! Through our collaboration with Truemed, eligible US-based customers can use funds from a Health Savings Account (HSA) or Flexible Spending Account (FSA) for InsideTracker purchases.\

This means you may be eligible to purchase InsideTracker Membership or your next blood test with pre-tax dollars, resulting in net savings of 30% on average. More information can be found here: https://info.insidetracker.com/hsa-fsa

Yes! Segterra ("Segterra," "InsideTracker", "GoalGetter," "us," "our" or "we") is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). We have implemented policies, processes, and procedures designed to ensure compliance with Federal security laws, regulations, and rules, and we monitor ongoing compliance efforts and maintain various reporting mechanisms that are required by law or requested by our customers. We recognize that it is a key responsibility for our business and will continue to provide all of our various programs and services in accordance with the relevant requirements of all federal laws and regulations, including, as applicable, HIPAA.Questions regarding our HIPAA policies or compliance may be directed to: Support@insidetracker.com

You only need to get your DNA test one time. When it comes to a blood test, it depends on your goals. For wellness reasons, 2-3x/year is ok, and for performance, more information can be found in our blog, here. You can test a couple of times throughout a season/training cycle (beginning, middle, post race, for example) to see how your body is handling the load. We offer an Athlete Testing Roadmap, specific to your races and goals. Send an email to our support team for more information.